Program Overview
At Dockmate, we are committed to delivering peace of mind and long-lasting performance for your boating experience. Our Extended Warranty Program offers you an additional layer of protection, beyond the standard warranty, ensuring your Dockmate system continues to perform optimally year after year.
Standard Warranty Coverage
All Dockmate systems come with a comprehensive manufacturer's warranty. That includes 3-years parts & 1 year labor. This covers any defects in material and workmanship, providing repair or replacement of defective components at no charge to the customer during this period.
Extended Warranty Options
Extend your peace of mind with the Dockmate Extended Warranty Program—add up to 2 extra years of parts coverage beyond the standard warranty.
• 1-Year Extended Warranty
Extend your protection by one additional year.
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Price: $3,000
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Coverage Period: Year 4
• 2-Year Extended Warranty
Maximize your protection by adding two extra years.
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Price: $4,000
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Coverage Period: Years 4 and 5
Dockmate Extended Warranty Program
Key Features of the Extended Warranty • Comprehensive Coverage: The extended warranty includes full coverage of all parts for repairs. • Nationwide Coverage: Your extended warranty is valid at any certified Dockmate service provider, regardless of where you purchased your system. * Free Ground Shipping: Any parts that require repair or replacement under the extended warranty will be shipped to you free of charge. Expedited shipping can be paid for by owner. • Transferable Warranty: If you decide to sell your boat or system, the extended warranty can be transferred to the new owner, increasing the resale value of your vessel. • No Hidden Fees: Enjoy full protection without deductibles, claim fees, or out-of-pocket expenses for covered repairs. Exclusions: While the Extended Warranty Program provides significant protection, certain conditions and exclusions apply. The warranty does not cover: • Damage caused by improper installation not performed by a certified Dockmate installer. • Damage from misuse, neglect, or accidents. • Routine maintenance services or consumable parts such as batteries. How to Enroll: You can enroll in the Dockmate Extended Warranty Program at any time during your initial warranty period. To sign up: Click "Enroll Now" & complete the form. Customer Support: Our team is here to help you get the most out of your Dockmate system. If you experience any issues, reach out to our 24/7 customer support team for troubleshooting assistance or to initiate a warranty claim. In our menu go to "Contact" then click "Support". Frequently Asked Questions: Q: Can I purchase the extended warranty after my standard warranty has expired? A: No, the extended warranty must be purchased before the expiration of the standard 3-year warranty. Q: Will the extended warranty cover labor costs? A: No, the extended warranty covers parts only. Q: How do I transfer my warranty to a new owner? A: Simply contact our customer support team to initiate the transfer process. By choosing Dockmate’s Extended Warranty Program, you can continue to enjoy the convenience, safety, and reliability of our products with complete peace of mind. Sign up today to extend your protection!